Customer Service Training
Customer service training is the training customer service employees complete to improve the support they’re able to provide and increase customer satisfaction.
Over 20 years experience
Improving Customer Satisfaction
Customer service training is the training customer service employees complete to improve the support they’re able to provide and increase customer satisfaction. It’s not one-off training, but an ongoing, continuous process of growth throughout an agent’s time working in customer service.
Training for customer support includes:
- Teaching skills
- Testing competencies
- Identifying areas in need of improvement to continue to develop over time
By training your employees to deliver great Customer Service, they’ll benefit by growing in their careers, while your customers will enjoy the benefits of their expanded skill set.
Customer service is an organisation’s chance to connect with customers by solving their problems and showing genuine concern. When customer service is good, people remember. They tell their friends, they feel loyal to your brand, and they’re more likely to trust you with their money. To provide the kind of service that stands out to people, your customer service agents must be trained to be the very best.
FREE 30-minute consultation
If you would like to discuss your training needs and explore options, please get in touch, we’d love to hear from you and discuss how we can help.
Why is training important in customer service?
It’s no longer possible to push customer service to the side and expect customers to be happy. People are more connected than ever, and that means they’re constantly sharing their experiences, including particularly bad support interactions. These days it’s important to focus on developing a strong customer service department with well-trained, dedicated agents who have the tools they need to do the job well. Providing top-notch support is directly related to customer retention and loyalty, as well as increasing overall customer satisfaction. Delighted customers are a great way to guarantee ongoing revenue from them, as well as for bringing in new customers.
Considering that, it’s crucial to realise another factor: customer service training is how you make it all work. Recruiting the right people is excellent, but it’s not the only step, it’s the first step to a long journey of being the best. No matter how talented an individual is, there will always be more to learn and skills to develop. Training for customer support includes not only understanding the product and how to use it well, but also how to work on a team together and the best ways to work with your customers.
Here at Optimal PBS we can provide you with the necessary training which will support your employees to deliver excellent service. This can be done through a variety of blended learning options to suit your organisations needs.
What our clients say
Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
Can’t thank Mel and the team enough. Really helped my business in a crisis. Looking forward to working with you and the team.
Brilliant service, friendly staff, lovely team
Amazing service and support from extremely knowledgeable people, who also take great care in the standard of their work. Can't fault them, thank you so much!
5* all round, Mel was extremely helpful and answered all my questions, very friendly and professional. Recommended to others and would definitely use again. Thank you again Mel and Helen.
Mel and her team are fantastic, help me all along the way with some complex issues. Couldn't recommend more.
I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
We love this company and Mel is a god send to our business, she sorted everything for us from employee contracts to helping us source the right accountant, she is at the end of the phone whenever I have any HR questions (even when on holiday) can not fault her commitment. Keep up the good work!
Meet our Learning & Development experts
Our team of experienced training professionals have worked across multiple sectors and have significant experience of supporting our clients with all their training needs