Social Care Training & Development

Here at Optimal PBS, we have many clients who operate within the Social Care sector. From Care Homes or Supported Living through to home support.

Over 20 years experience

Whether its induction training or refresher training, our social care training and development workshops can support employers within the social care sector to provide the highest quality care to their clients through the ongoing development of their employees.

Many of these Clients utilise our HR and Recruitment Services as well as our Training & Development support meaning they have a solid end to end HR service from us.  We can recruit their staff, train them before they get started and ensure they have all the necessary HR documentation and pre-screening without needing to worry about any of it.

Other clients like to just pick and choose what services they want to buy and for some it may be Training & Development.

We have an extensive online e-learning portal which can be accessed at any time on any day so new or existing employees can access their training whenever it suits the business or themselves.  No longer does this training have to be done in groups in a training room, it can be done whenever it is needed.

This method of training is extremely cost effective and efficient.

We're here to help

If you would like to discuss your training needs and explore options, please get in touch, we’d love to hear from you and discuss how we can help. 

Our courses include:

Course description

This module looks at learning why you must take the service users wishes, needs, likes or dislikes into account and how a person-centered approach to care can help your service-users live a more independent and fulfilling life.

Overview – A Person-Centred Approach

This module looks at learning why you must take the service users wishes, needs, likes or dislikes into account and how a person-centered approach to care can help your service-users live a more independent and fulfilling life.

Lesson Plan

The learning outcomes for this module are as follows:
  • Understand person-centered approaches for care and support
  • Understand how to work in a person-centered way

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 35 minutes – 45 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Understand person-centered approaches for care and support
  • How to work in a person-centered way

Who is it for?

Roles including:
  • Anyone working in a Health and Social Care environment

Course description

The module looks at active participation, how to encourage it, and how to reduce the barriers to it. It also looks at how you can support and enable the choices service users make and how to support them to challenge and question decisions made about them by others.

Overview – Active Participation: Helping People to Help Themselves

The module looks at active participation, how to encourage it, and how to reduce the barriers to it. It also looks at how you can support and enable the choices service users make and how to support them to challenge and question decisions made about them by others.

Lesson Plan

The learning outcomes for this module are as follows:

  • Understand how to encourage active participation
  • Understand how to support an individual’s right to make choices

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • How to encourage active participation
  • How to support an individual’s right to make choices
 

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment

Course description

This course looks at how to respond to complaints, the complaints handling process, and how to identify incidents and errors.

Lesson Plan

The learning outcomes for this module are as follows:

  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working.
  • Describe who to ask for advice and support in handling comments and complaints
  • Explain the importance of learning from comments and complaints to improve the quality of service
  • Describe how to recognise adverse events, incidents, errors and near misses
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 45 minutes – 60 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • How to respond to comments and complaints in line with legislation and agreed ways of working
  • Describe who to ask for advice and support in handling comments and complaints
  • Explain the importance of learning from comments and complaints to improve the quality of service
  • Describe how to recognise adverse events, incidents, errors and near misses
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses
 

Who is it for?

Roles including:

  • Healthcare Workers
  • Healthcare Managers
  • Healthcare Employees
  • Private Healthcare Workers
  • Public Healthcare Workers
  • Social Care Workers
  • Social Care Managers
 

Course description

You’re bound to encounter jargon-heavy language within a healthcare setting related to a vast array of ailments, injuries and other medical terminology. This course is the first in a series of terminology courses covering various topics across the medical sector.

Overview – An Overview of Medical Terminology

This online course aims to help the learner understand medical terminology by presenting effective ways to remember them, their meaning and what they relate to.

After completing this course you will be able to:

  • Develop effective ways to remember medical terms; and
  • Understand how to break medical terms into roots, prefixes and suffixes

This course is the first in a series of terminology courses covering various topics across the medical sector.

Lesson Plan

  • Introduction
  • How are medical terms structured?
  • Suffixes
  • Root words
  • Combining vowels
  • Prefixes

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

This course is aimed at anybody who engages in activities that require a basic understanding of medical terms.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Develop effective ways to remember medical terms
  • Understand how to break medical terms into roots, prefixes and suffixes
 

Who is it for?

Roles including:

  • This course is aimed at anybody who engages in activities that require a basic understanding of medical terms

Course description

Care Certificate training is an important part of any health and social care role.

Our digital workbooks are the perfect support aid to the Care Certificate assessment, helping learners acquire the knowledge needed before they are assessed.

The Care Certificate was introduced in 2015 as a way of ensuring that training and development for support roles in health and social care were consistent, and that everyone was working towards the same skills, knowledge and behaviour.

In order to achieve this, 15 standards were devised and together they formed the Care Certificate. It is recognised as an important part of an induction, or an effective way of refreshing or improving knowledge.

The Care Certificate cannot be carried out through e-learning training alone; the learning must be a combination of both written and practical learning.

Therefore, our digital workbooks are the perfect support aid for you in order to achieve the knowledge you need to complete your Care Certificate assessment.

The workbooks are a great way of bringing the learning into the workplace, helping to bridge the gap between knowledge and practice by showing clear links.

They also include true-to-life examples to help contextualise knowledge; key terms, and, importantly, they allow you to reflect on your practice, and demonstrate evidence of continuing professional practice in your real workplace.

You will learn

Our workbooks cover the 15 standards of the Care Certificate:

1. Understand Your Role

2. Your Personal Development

3. Duty of Care

4. Equality and Diversity

5. Work in a Person-Centred Way

6. Communication

7. Privacy and Dignity

8. Fluids and Nutrition

9. Awareness of Mental Health, dementia and Learning Disability

10. Safeguarding Adults

11. Safeguarding Children

12. Basic Life Support

13. Health and Safety

14. Handling Information

15. Infection, Prevention and Control

Who is it for?

Roles including:

  • Adult social care workers
  • Healthcare assistants
  • Assistant practitioners
  • Care support workers
  • Clinical support role
 

Legislation covered in the Care Certificate includes:

  • Health and Safety at Work Act 1974
  • Management of Health and Safety Regulations 1999
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)
  • Control of Substances Hazardous to Health Regulations 2002 (COSHH)
  • The Provision and Use of Work Equipment Regulations 1998 (PUWER)
  • First Aid Regulations 2013
  • Regulatory Reform (Fire Safety) Order 2005
  • Lifting Operations and Lifting Equipment Regulations 1998
  • Equality Act 2010
  • Human Rights Act 1998
  • Mental Capacity Act 2005
  • Care Act 2014
  • Health and Social Care Act 2012
  • General Data Protection Regulation 2018 (GDPR)
  • Data Protection Act 2018
  • Freedom of Information Act 2000
  • Safeguarding Adults National Framework
  • Fundamental Standards of Quality and Safety (Care Quality Commission)
  • Public Disclosure Information Act 1998
  • Working Together to Safeguard Children
  • The Children Act 1989/2004
  • The United Nations Convention on the Rights of the Child (UNCRC)
  • Children and Young Persons Act 2008
  • Protection of Freedoms Act 2012
  • Sexual Offences Act 2003

 

Course description

This course looks at learning about confidential information through a variety of activities and case studies, which involve people being entrusted with sensitive information relating to health and other personal matters by service users.

Confidentiality is a key part of working within a healthcare setting, whether you will likely have access to private and personal information about patients which needs to be treated with care and sensitivity.

Maintaining confidentiality is a shared responsibility of all staff, including making sure that patients only have access to their own records, avoiding discussing private details outside of the care environment and securing any electronic records through the proper methods.

This module looks at learning about confidential information through a variety of activities and case studies, which involve people being entrusted with sensitive information relating to health and other personal matters by service users.

You will learn

  • Solely focused on establishing and maintaining confidentiality at work
  • Each area of the course will looks at different principles and practices which should be adhered to
  • Exemplified by case studies where confidentiality issues can be identified
  • Activities are also used throughout the course to engage learners and reinforce certain key learnings.

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment
  • Whether you handle patient data or interact with patients on a daily basis
 

 

Course description

This module looks at the duty of care in adult social care, implications of duty of care, dilemmas that you may face due to your duty of care, support available to resolve those dilemmas and how to handle situations that develop into complaints.

Overview – Duty of Care in Health and Social Care

This module looks at the duty of care in adult social care, implications of duty of care, dilemmas that you may face due to your duty of care, support available to resolve those dilemmas and how to handle situations that develop into complaints.

Lesson Plan

The learning outcomes for this module are as follows:

  • Understand the implications of duty of care
  • Know about dilemmas and conflicts relating to duty of care
  • Understand support available for addressing dilemmas that may arise about duty of care.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • The implications of duty of care
  • Dilemmas and conflicts relating to duty of care
  • What support is available for addressing dilemmas
 

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment

 

Course description

This module looks at the main ways that people can be discriminated against. This module also looks at how to promote equality and inclusion in the work setting and how to deal with the challenges of promoting it.

The main ways that people can be discriminated against. This module also looks at how to promote equality and inclusion in the work setting and how to deal with the challenges of promoting it.

Lesson Plan

The learning outcomes for this module are as follows:

  • Understand what is meant by diversity and discrimination
  • Understand what is meant by equality and inclusion
  • Understand what is meant by equality and inclusion
  • Know how discrimination might occur where you work
  • Know how practices that support equality and inclusion reduce the likelihood of discrimination
  • Be aware of any legislation and agreed ways of working that relate to equality, diversity, discrimination and rights
  • Know how to ensure that your own work is inclusive and respects the beliefs, culture, values and preferences of individuals
  • Know how to challenge discrimination in a way that leads to positive change
  • Know how to find a range of sources of information about equality, diversity and inclusion
  • Know how to ask for advice and support about equality and inclusion

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course

You will learn

  • Understand what is meant by diversity and discrimination
  • Understand what is meant by equality and inclusion
  • Understand what is meant by equality and inclusion
  • Know how discrimination might occur where you work
  • Know how practices that support equality and inclusion reduce the likelihood of discrimination
  • Be aware of any legislation and agreed ways of working that relate to equality, diversity
  • Discrimination and rights
  • Know how to ensure that your own work is inclusive and respects the beliefs, culture, values and preferences of individuals
  • Know how to challenge discrimination in a way that leads to positive change
  • Know how to find a range of sources of information about equality, diversity and inclusion
  • Know how to ask for advice and support about equality and inclusion

Who is it for?

Roles including:

  • The module is suitable for anyone working in Health and Social Care environment
 

Course description

This module looks at food safety skills that are important to ensure that nobody gets unnecessarily ill. Also why food safety is important and how it can prevent illness, as well as what actions can be taken to ensure safe practice.

This module looks at food safety skills that are important to ensure that nobody gets unnecessarily ill. Also why food safety is important and how it can prevent illness, as well as what actions can be taken to ensure safe practice.

This courses will help learners ensure that every precaution is taken when handling food for those receiving care.

Food safety and hygiene is often a consideration in care homes and ultimately anywhere where people are being served food. As a result, it’s usually seen as mandatory for care staff to undergo at least basic training in this subject, to make sure that safe food is being eaten.

Lesson Plan

The learning outcomes for this module are as follows:

  • Understand why food safety and hygiene is important
  • Identify common food hazards
  • Describe safe food handling practices when handling, preparing, storing and disposing of food.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 45 minutes – 60 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The course has been designed to be suitable for anyone working in Health and Social Care environment. This includes care home staff, hospital staff, residential care assistant,patient care workers, nursing care assistants.

Entry Requirements

There are no specific entry requirements for this course

You will learn

  • Understand why food safety and hygiene is important
  • Identify common food hazards, Describe safe food handling practices when handling
  • Preparing, storing and disposing of food

Who is it for?

Roles including:

  • The course has been designed to be suitable for anyone working in Health and Social Care environment
  • Care home staff
  • Hospital staff
  • Residential care assistant
  • Patient care workers
  • Nursing care assistants
 
  

 

Course description

This module looks at what Hazardous substances can be found in a Health and Social Care setting and how to use them correctly.

Lesson Plan

The learning outcomes for this module are as follows:

  • Identify hazardous substances that may be found in the social care setting
  • Describe safe practices for storing hazardous substances, using hazardous substances and disposing of hazardous substances

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 15 minutes – 20 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

Target Audience The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

Entry Requirements There are no specific entry requirements for this course.

You will learn

  • Identify hazardous substances that may be found in the social care setting
  • Describe safe practices for storing hazardous substances, using hazardous substances and disposing of hazardous substances

Who is it for?

Roles including:

  • The course is suitable for anyone working in Health and Social Care environment
 

Course description

This module looks at the roles and responsibilities of employers, employees, service users and others. To know the limit of your own responsibilities regarding health and safety tasks.

Lesson Plan

The learning outcomes for this module are as follows:

  • List key health and safety legislation and ways of working
  • Describe the main points of health and safety policies and procedures
  • Know the health and safety responsibilities of yourself, your manager, individuals you support and others
  • Identify what tasks you must do in relation to general H&S until you are competent, and tasks requiring special training
  • Identify what tasks you must not do in relation to general H&S until you are competent, and tasks requiring special training
  • Where to find advice and support about health and safety at work

You will learn

  • List key health and safety legislation and ways of working,
  • Describe the main points of health and safety policies and procedures
  • Know the health and safety responsibilities of yourself, your manager, individuals you support and others
  • Identify what tasks you must do in relation to general health and safety until you are competent, and tasks requiring special training
  • Where to find advice and support about health and safety at work

Who is it for?

Roles including:

  • Healthcare Workers
  • Healthcare Managers
  • Healthcare Employees
  • Private Healthcare Workers
  • Public Healthcare Workers
  • Social Care Workers
  • Social Care Managers
 
 

Course description

This course aims to prevent incidents involving insulin from occurring by providing learners with the basics of safe insulin use in healthcare settings and an awareness of the common mistakes to look out for.

Between August 2003 and August 2009, the NPSA received 3,881 wrong dose incidents involving insulin and included one death and one incident of severe harm.

This course is aimed at professionals who care for individuals with diabetes and is relevant for those working in a number of different environments, including NHS and mental health trusts.

The course has been created with a number of subject matter experts, who understand the full requirements of the mandatory training intimately.

Lesson Plan

  • Welcome and learning outcomes
  • What is Insulin?
  • Common errors
  • Insulin categories
  • Insulin safety
  • Summary and conclusion

You will learn

  • Understand the risks involved in wrong dose incidents
  • Understand what insulin is
  • Know the common errors
  • Know the range of insulins, profiles and devices
  • Understand insulin regimens
  • Be able to follow key steps to insulin safety
  • Understand how to administer the right person, insulin, dose, time, device and way

Who is it for?

Roles including:

  • All professionals who work in environments where they need to care for individuals with diabetes
 

Course description

This module looks at reflective practice, feedback and developing knowledge, skills and understanding through a variety of activities and case studies.

This module looks at reflective practice, feedback and developing knowledge, skills and understanding through a variety of activities and case studies.

Lesson Plan

The learning outcomes for this module are as follows:

  • Reflect on your own work activities
  • Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work
  • Develop your own knowledge and understanding.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment.

You will learn

  • Reflect on your own work activities
  • Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work
  • Develop your own knowledge and understanding
 

Who is it for?

Roles including:

  • The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

Course description

This course aims to provide learners with the knowledge required to support the use of medication in health and social care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal.

Course Description

Medication awareness training is essential in the health and social care sector. Figures show that hundreds of deaths each year in the UK can be linked to medication errors, with more than 200 million made every year in total.

This is according to a 2018 study from the University of Manchester, which highlighted the importance of health and social care managers treating medication awareness principles as a priority among their workforces.

What’s more, not only are prescription, dosage and other medication errors potentially harmful to patients’ health, statistics show that avoidable adverse drug reactions cost the already overstretched NHS some £98.5 million each year.

It is therefore vital that all health and social care staff are aware of the different types, classifications and forms of medication, as well as how they should be stored and disposed of. The Virtual College Medication Awareness course has been designed with all of these factors in mind.

Who should take this course and why?

The Medication Awareness module is designed for anyone who administers medication as part of their job. This could be doctors, nurses, pharmacy assistants, first aiders, care home staff and community carers, for example. Our Medication Awareness course aims to improve learners’ understanding of the necessity of accurate recording and reporting when medication is being administered, in the interests of patient safety and the wider NHS.

The course content underpins knowledge with the ‘Support use of medication in social care settings’ unit of the Qualification and Credit Framework (QCF), and is also part of the following qualifications:

  • Level 3 Diploma for the Children and Young People’s Workforce
  • Level 2 Diploma in Health and Social Care (Adults) for England
  • Level 3 Diploma in Health and Social Care (Adults) for England
  • Level 3 Diploma in Health and Social Care (Adults) for Wales and Northern Ireland

What does this course cover?

The Medication Awareness course covers the following lesson plan:

  • Welcome and learning objectives
  • Introduction
  • The legislative framework for the use of medication in a social care setting
  • Common types of medication and their use
  • Roles and responsibilities in the use of medication in a social care setting
  • Techniques for administering medication
  • Receive, store and dispose of medication safely
  • Promote the rights of the individual when managing medication

After completing the course, learners will be able to:

  • Describe relevant legislation
  • Recognise different types of medication
  • Define roles and responsibilities in the administration of medication
  • Describe relevant techniques for administering medication
  • List considerations when receiving, storing and disposing of medication
  • Identify the rights of an individual
  • Describe suitable recording and reporting techniques relevant to medication administration

Medication Awareness Certificate

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

You will learn

  • Recognise different types of medication
  • The roles and responsibilities in the administration of medication
  • Relevant techniques for administering medication

Who is it for?

Roles including:

  • Anyone who administers medication as part of their job
  • Doctors
  • Nurses
  • Pharmacy Assistants
  • First Aiders
  • Care Home Staff
  • Community Carers

Legislation

The Medicines Act 1968 The Misuse of Drugs Act 1971 The Human Rights Act 1998 The Equality Act 2010 The GDPR 2018 The Mental Capacity Act 2005 Six Caldicott Principles The Health and Social Care Act 2008 The Health and Safety at Work etc. Act 1974 COSHH Regulations 2002 The Hazardous Waste Regulations 2005 General Social Care Council Codes of Practice for Social Care Workers

 
 

Course description

The module looks at how you should work in relation to medication and which tasks you should not complete until you are competent.

Overview – Medication Tasks

The module looks at how you should work in relation to medication and which tasks you should not complete until you are competent.

Lesson Plan

The learning outcomes for this module are as follows:

  • Know how you should work in relation to medication
  • Know which tasks you should not complete until you are competent

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Know how you should work in relation to medication
  • Which tasks you should not complete until you are competent

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment
 

Course description

This module looks at how you can find out someone’s communication and language preferences, the different methods of communication you can use and when you should seek advice.

Overview – Meeting the Communication Needs of Individuals

This module looks at how you can find out someone’s communication and language preferences, the different methods of communication you can use and when you should seek advice.

Lesson Plan

The learning outcomes for this module are as follows:

  • Know how to establish an individual’s communication and language needs, wishes and preference
  • Understand a range of communication methods and styles that could help meet and individual’s communication needs wishes and preferences

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in a Health and Social Care environment.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • How to establish an individual’s communication methods and styles
  • Their language needs ,wishes and preferences
  • A range of communication methods
 

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment

 

Course description

This course is aimed at those who prescribe, administer or dispense medication in a primary or secondary care setting, however it may also be used for patients who self-administer their own medication.

Why take this course?

It is crucial when you are prescribing, dispensing or administering medicine that you take all necessary steps to avoid the risk of overdose. This Minimising the Risk of Harm from Medicines Overdos course will raise awareness of the different types of medicine overdose there are and will stress the importance of the steps you may take to avoid these risks, and how you must deal with the event of an overdose.

The training material in this course will help learners identify overdose, spot what has been taken, how long ago it was taken and what changes there may have been in the patient. Upon completion, learners will understand how common errors may occur, and how to best avoid these risks.

E-learning content

  • Definition and Statistics
  • How do errors occur?
  • Skill, rule and knowledge-based actions
  • Prescribing errors – How to avoid
  • Look Alike Sound Alike (LASAs) and abbreviations
  • Dispensing errors and safer practises
  • Substance misusers
  • Safer dispenser practise

Training outcomes

Having completed this module, learners will:

  • Develop an understanding of the risks of overdose
  • Be aware of key safeguards for avoiding overdose
  • Understand the importance and the appropriate means of reporting incidents

Accreditation

The content of this course is certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Duration

Approximately 1 – 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target audience

This online training course is designed for professionals who dispense, administer or prescribe medication to patients in primary and secondary care, or for individuals who may self-administer their own medication.

Test and certificate

The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion. This can be printed, and we suggest you keep it for your records.

You will learn

  • Develop an understanding of the risks of overdose
  • Be aware of key safeguards for avoiding overdose
  • Understand the importance and the appropriate means of reporting incidents

Who is it for?

Roles including:

  • This online training course is designed for professionals who dispense administer or prescribe medication to patients in primary and secondary care
  • Individuals who self-administer their own medication.

 

 
 

 

 

Course description

This module looks at how to safely move and handle objects and the legislation behind it. Also, why it is important and how to perform the task safely.

This module looks at how to safely move and handle objects and the legislation behind it. Also, why it is important and how to perform the task safely.

Lesson Plan

The learning outcomes for this module are as follows:

  • Know about key pieces of legislation referring to moving and assisting
  • Understand principles for moving and assisting
  • Know what tasks you are not allowed to carry out at your current stage of training
  • Know how to move and position people and/or objects safely
  • Understand why it is important for moving and handling tasks to be performed only after training
  • Understand the importance of following individual’s care plans and fully engaging individuals in assisting and moving

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this module.

You will learn

  • Key pieces of legislation referring to moving and assisting
  • Understanding of principles for moving and assisting
  • Know what tasks you are not allowed to carry out at your current stage of training,
  • Know how to move and position people and/or objects safely
  • Understand why it is important for moving and handling tasks to be performed only after training
  • Understand the importance of following individual’s care plans and fully engaging individuals in assisting and moving
 

Who is it for?

Roles including:

  • The module is suitable for anyone working in Health and Social Care environment

Course description

This module looks at what a healthy diet consists of, how to support service users to make the right food and drink choices and how to monitor their food and drink intake.

Overview – Nutrition and Hydration

This module looks at what a healthy diet consists of, how to support service users to make the right food and drink choices and how to monitor their food and drink intake.

Lesson Plan

The learning outcomes of this module are as follows:

  • Know what constitutes a healthy diet
  • Support service users to make the appropriate choices about their diet
  • Monitor a service user’s food and drink intake and identify any difficulties

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download and print a certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Know what constitutes a healthy diet
  • Support service users to make the appropriate choices about their diet
  • Monitor a service user’s food and drink intake and identify any difficulties
 

Who is it for?

Roles including:

  • This module is suitable for professionals working in Health and Social Care

Course description

By completing this course you will gain a greater understanding of persistent pain, its self-management and increased confidence and awareness in persistent pain management.

The Pathways through pain course has been created to provide practitioners with information on how to support people with pain to self-manage. It aims to help practitioners understand the key steps in the Chronic Persistent Pain Pathway and ways to use them.

It has been developed in conjunction with the experts from the PainSense Team at ADI Health.

By completing this course you will gain a greater understanding of persistent pain, its self-management and increased confidence and awareness in persistent pain management.

Why take The Pathways through pain course?

It can help practitioners in building skills and confidence to support patients’ growing self-management capabilities.

On completion of this course learners will have a better understanding of how to support people with pain to self-manage in key areas:

  • Understanding more about persistent pain
  • Improving fitness and activity
  • Improving goal setting
  • Reducing stress of pain
  • Managing setbacks
  • Guiding the person to relevant local resources for self-management
  • Understanding the key steps in the Chronic Persistent Pain Pathway and ways to use them.
  • Assessing chronic pain and its impact through the patient’s use of four assessment tools
  • Using patient self-assessment information to aid joint management planning
  • Guiding patients into the use of self-management resources
  • Understanding and linking patients to supportive local resources to self- manage in key areas

This course is relevant to anybody involved in pain management.

When you’ve completed this online training you will sit an online test and, once successful, you can download your certificate.

Lesson Plan

The subjects covered in this module include:

  • Defining persistent pain and its impact on health and well-being
  • Person-centred approaches
  • Diagnosis and management aspects
  • Understanding more about self-management
  • GP and primary care role in persistent pain management
  • Introducing the Leeds Map of Medicine Pathway for Chronic Pain
  • Assessing the severity of impact of pain
  • Using four assessment tools
  • More on managing pain

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to print a Virtual College certificate.

Duration

Approximately 1 – 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. The course is self-paced with interactive screens, links to extensive additional resources and multiple components. Your progress will be recorded throughout.

Target Audience

Practitioners with an interest in pain management.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Defining persistent pain and its impact on health and well-being
  • Person-centred approaches
  • Diagnosis and management aspects
  • Understanding more about self-management
  • GP and primary care role in persistent pain management
  • Introducing the Leeds Map of Medicine Pathway for Chronic Pain
  • Assessing the severity of impact of pain
  • Using four assessment tools
  • More on managing pain

Who is it for?

Roles including:

  • This course is relevant to anybody involved in pain management
 

Course description

Upon completion of this course, learners will develop an understanding of what UTIs are, their main causes, and some of the main ways that UTIs can be treated and prevented.

A urinary tract infection occurs when one or more parts of the urinary system become infected with a pathogen. This can be caused from a lack of poor personal and hand hygiene, poor catheter care, an inadequate fluid intake, and conditions that may cause incomplete bladder emptying.

Why take this course?

Upon completion of this online course, learners will understand what a UTI is, how pathogens can enter the urinary tract and cause infection, the effect that diabetes has on a UTI, and how to test for the presence of UTIs. Learners will understand the detection process from observing signs and symptoms, to notifying a senior or a GP.

This module is designed to help professionals who are involved with patients in the care sector understand treatment for mild, moderate and severe cases of UTIs, what the main methods of prevention are, and the actions they can take if they suspect a patient may have a UTI.

E-learning content

  • What is a UTI?
  • What causes a UTI?
  • UTIs and diabetes
  • How UTIs are treated and prevented

Training outcomes

Upon completion of this course, learners will:

  • Develop an understanding of what UTIs are, and their main causes
  • Be aware of key signs and symptoms of UTIs
  • Understand some of the main ways to treat and prevent UTIs
  • Be able to know what is appropriate action to take if you suspect a service user has a UTI

Accreditation

The content of this course is certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Duration

Approximately 1 hour to complete. As an e-learning course you can complete this training in convenient stages. The system will record your progress throughout.

Test and certificate

The end of course test consists of 23 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion. This can be printed, and we suggest you keep it for your records.

You will learn

  • Understand where UTIs occur
  • The Appropriate Action to take when you suspect a service user has a UTI

Who is it for?

Roles including:

  • Anyone working in the care sector dealing with patients
 

Course description

This module looks at how to outline your goals and develop your skills in goal planning. This module also looks at how to identify you learning needs.

This module looks at how to outline your goals and develop your skills in goal planning. This module also looks at how to identify you learning needs.

Lesson Plan

The learning outcomes for this module are as follows:

  • Agree a personal development plan

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in a Health and Social Care Industry

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Agree a personal development plan

Who is it for?

Roles including:

  • Anyone wishing to produce a personal development plan
  • Anyone working in a managerial role
  • Anyone looking to self-develop
  • Anyone looking for a career
  • Anyone working in a team leader role
  • Particularly suitable for those working in the Health and Social Care sector
 

Course description

This module looks at the importance of effective communication and the different ways and reasons for communication.

Overview – Promoting Effective Communication in Health and Social Care

This module looks at the importance of effective communication and the different ways and reasons for communication

Lesson Plan

The learning outcomes for this module are as follows:

  • Be aware of the different ways people communicate
  • Be able to explain why effective communication is important in adult social care settings
  • Understanding why it is important to observe an individual’s reactions when communicating with them
  • Recognise barriers to effective communication
  • Identify ways to reduce barriers to effective communication
  • Know how to check whether communication has been understood
  • Identify where to find information and support or services which can help effective communication

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • How to prevent fires from spreading or starting
  • Importance of maintaining clear evacuation routes at all time
  • What to do in the even of a fire
 

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment

Course description

This module looks at the importance of promoting emotional and spiritual well-being. It also looks at understanding the definitions of identity, self-esteem, self-image and well-being.

This module looks at the importance of promoting emotional and spiritual well-being. It also looks at understanding the definitions of identity, self-esteem, self-image and well-being.

Lesson Plan

The learning outcomes for this module are as follows:

  • Understand how to promote the emotional and spiritual well-being of those you care for and support.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Understand how to promote the emotional and spiritual well-being of those you care for and support

Who is it for?

Roles including:

  • Anyone working in Health and Social Care environment

Course description

The course looks at how to prevent fires, and what action must be taken if a fire happens. It is suitable for anyone who is looking to gain more information on promoting fire safety in the workplace.

Overview – Promoting Fire Safety

The module looks at how to prevent fires, and what action must be taken if a fire happens.

Fire is the probably the biggest risk to life that most people face at work, with around 50 people being killed and over 2000 seriously injured every year. To prevent the risk of fire, it is vital that everyone is aware of the common causes of fire and the appropriate actions to take in the event of a fire, including how to escape safely from the scene.

Who should take this course?

This course is designed for those looking to gain more information on promoting fire safety. This includes mangers, supervisor, employee, parents and students.

This course can useful for any employee in any organisation including, chefs, kitchen staff, bar managers, office workers, factory workers and hospital workers.

Lesson Plan

The learning outcomes for this module are as follows:

  • Explain how to prevent fires from starting or spreading
  • Explain the importance of maintaining clear evacuation routes at all times
  • Describe what to do in the event of a fire

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

This course will take approximately one hour to complete, depending on how quickly learners can study and absorb the material. Learners do not have to complete all the training in one session as progress is recorded throughout.

Test and certificate

The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion. This can be printed, and we suggest you keep it for your records.

You will learn

  • How to prevent fires from spreading or starting
  • Importance of maintaining clear evacuation routes at all time
  • What to do in the even of a fire
 

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment

Course description

This course looks at how pain and discomfort are common experiences during our lives. It is important to recognise the difference between the two within the healthcare sector, to ensure that individuals receive appropriate support and treatment.

This course looks at how pain and discomfort are common experiences during our lives. It is important to recognise the difference between the two within the healthcare sector, to ensure that individuals receive appropriate support and treatment.

The concept is illustrated with case studies and definitions of acute and chronic pain, which are further broken down into six categories. Clear diagrams describe the pain perception process (pain pathway) and how the impact of untreated pain can lead to debilitating conditions.

How are the signs and symptoms of pain described by individuals? What is the practitioner’s role in deciding how to best support the individual? Two tools to achieve this are reviewed: the pain rating scale and the pain management plan and the pain clinic is also described.

Finally the course reviews different pain management treatments in detail and the use of a pain and discomfort management diary.

Learning Objectives

On completion of this course, learners will have a good understanding of and be able to:

  • Identify the reasons why individuals may experience pain and discomfort
  • Describe an individual’s experience of pain and discomfort
  • Describe how to record and report an individual’s pain and discomfort
  • Explain the importance of monitoring an individual’s pain and discomfort

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

With approximately 30 interactive screens with multiple components, it is anticipated this course will take approximately 45 minutes-1 hour to complete, depending on learning speed.

You will learn

  • Identify the reasons why individuals may experience pain and discomfort
  • Describe an individual’s experience of pain and discomfort
  • Describe how to record and report an individual’s pain and discomfort
 

Who is it for?

Roles including:

  • The target audience are staff working directly with patients in the health and social care sector

Course description

This module looks at the reasonable steps to take to be protected from infection.

Lesson Plan

The learning outcomes for this module are as follows:

  • Understand the key principles of hand hygiene and recommended method for hand washing
  • Be familiar with the main routes by which infection can enter the body
  • Understand how your own health or hygiene may pose a risk to the individuals you support or to other people at work
  • Be aware of common personal protective clothing and equipment, and procedures for how to use them
  • Understand key principles of safe handling of infected or soiled linen and clinical waste

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course

You will learn

  • Understand the key principles of hand hygiene and recommended method for hand washing
  • Be familiar with the main routes by which infection can enter the body
  • Understand how your own health or hygiene may pose a risk to the individuals you support or to other people at work
 

Who is it for?

Roles including:

  • The module is suitable for anyone working in Health and Social Care environment

This module looks at how to respond if you find yourself in an emergency situation

Lesson Plan

The learning outcomes for this module are as follows:

  • List different types of accidents and sudden illnesses that may occur in the course of your work
  • Describe ways or working/procedures to be followed if an accident or sudden illness should occur at work
  • List what first aid you are and are not allowed to carry out

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • List different types of accidents and sudden illnesses that may occur in the course of your work
  • Describe ways or working/procedures to be followed if an accident or sudden illness should occur at work
  • List what first aid you are and are not allowed to carry out
 

Who is it for?

Roles including:

  • The module is suitable for anyone working in Health and Social Care environment

Course description

This module looks at what risk assessments are, why they are important and how to complete a risk assessment.

Overview – Risk Assessments in Health and Social Care

This module looks at what risk assessments are, why they are important and how to complete a risk assessment.

Lesson Plan

The learning outcomes for this module are as follows:

  • Define what is meant by “hazard” and “risk”
  • Describe how to use a health and safety risk assessment
  • Explain how and when to report health and safety risks that have been identified
  • Describe how risk assessment can help in dilemmas between and individual’s rights and health and safety concerns

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

The module is suitable for anyone working in Health and Social Care environment

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Define what is meant by “hazard” and “risk”
  • Describe how to use a health and safety risk assessment
  • Explain how and when to report health and safety risks that have been identified
  • Describe how risk assessment can help in dilemmas between and individual’s rights and health and safety concerns

Who is it for?

Roles including:

  • The module is suitable for anyone working in Health and Social Care environment

Course description

This course looks at the issues of Safeguarding and Protection in Health and Social Care. Also the different types of abuse, how to recognise the signs, how to respond to abuse, ways to reduce the likelihood of abuse and understand the national and local context of safeguarding and protection from abuse.

Lesson Plan

The learning outcomes for this module are as follows:

  • Know how to recognise signs of abuse
  • Know how to respond to suspected or alleged abuse
  • Understand the national and local context of safeguarding and protection from abuse
  • Understand ways to reduce the likelihood of abuse
  • Know how to recognise and report unsafe practices

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material.

Who should take this course?

The module is suitable for anyone working in Health and Social Care environment

You will learn

  • How to recognise the signs of abuse
  • How to respond to suspected or alleged abuse
  • How to recognise and report unsafe practices
 

Who is it for?

Roles including:

  • Anyone working in a Health and Social Care environment

Course description

This course aims to increase understanding of the management of diabetes in people who also have dementia, depression or a severe mental illness and the impact one condition has on the management of the other.

This online training has been developed to highlight the importance of recognising the relationship between dementia, depression and severe mental illnesses. This course is intended to serve as a helpful resource for carers and health care professionals working in nursing and residential homes, carers and community nurses working with elderly people living in their own homes.

Why take this course?

Upon completion of this online training course, learners will recognise the impact that a mental health illness can have on the management of diabetes, and how to maximise the benefits and safety or diabetes treatments while minimising the risks.

This training material will help learners understand how patients with dementia, depression and severe mental illnesses (SMIs) may struggle to manage their diabetes on their own. Learners will be able to recognise the factors to why it is often difficult to identify the symptoms of diabetes with someone who has a mental health illness, and how the risk of diabetes is higher with a patient who has dementia, depression or a severe mental illness.

E-learning content

  • The prevalence of diabetes
  • Diagnosing diabetes
  • Managing diabetes alongside other conditions
  • The impact of dementia on diabetes
  • The impact of depression on diabetes
  • The impact of a severe mental health illness on diabetes

Training outcomes

Having completed this course, learners will be able to:

  • Demonstrate an understanding of the impact diabetes has on the quality of life in someone with dementia, depression or a severe mental illness
  • Demonstrate an understanding of how mental illness progressively impacts on the self-management skills of someone with diabetes
  • Outline the strategies in safe medicine management that can improve patient experience

Accreditation

The content of this course is certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Duration

Approximately 1 hour. As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.

Target Audience

This course was designed for carers and health care professionals working in nursing and residential homes, carers and community nurses working with elderly people living in their own homes.

Test and certificate

The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion. This can be printed, and we suggest you keep it for your records.

You will learn

  • Demonstrate an understanding of the impact diabetes has on the quality of life in someone with dementia, depression or a severe mental illness
  • Demonstrate an understanding of how mental illness progressively impacts on the self-management skills of someone with diabetes
  • Outline the strategies in safe medicine management that can improve patient experience
 

Who is it for?

Roles including:

  • Carers and health care professionals working in nursing and residential homes
  • Carers and community nurses working with elderly people living in their own homes.
 

Course description

This course is aimed at all healthcare professionals who care for people with diabetes. The training will help professionals to recognise and manage active foot disease.

Overview – Safe Management of the Diabetic Foot

This course is aimed at all healthcare professionals who care for people with diabetes. The training will help professionals to recognise and manage active foot disease.

There are no specific requirements for this online course, however, we recommend that you first complete ‘The Safe Use of Insulin (2014 update)’, ‘The Safe Use of Non-Insulin Therapies’ and ‘The Safe Management of Hypoglycaemia’.

Lesson Plan

Introduction

  • Identifying the foot at risk
  • Managing the issues identified
  • Types of active foot disease
  • How to manage active foot disease

Certification

On completion of this course you will be able to download and print a certificate.

Duration

Approximately 1- 1 and a half hours. With 40 interactive screens, it is estimated that this module will take approximately 1 – 1 1/2 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.

Target Audience

All healthcare professionals who care for people with diabetes.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Identifying the foot at risk
  • Managing the issues identified
  • Types of active foot disease
  • How to manage active foot disease
 

Who is it for?

Roles including:

  • All healthcare professionals who care for people with diabetes

Course description

The course aims to prevent these incidents from occurring by improving learners’ competence in the safe use and administration of insulin.

Overview

Between August 2003 and August 2009, the NPSA received 3,881 wrong dose incidents involving insulin and included one death and one incident of severe harm.

The course aims to prevent these incidents from occurring by improving learners’ competence in the safe use and administration of insulin.

It is aimed at professionals who care for individuals with diabetes and is relevant for those working in a number of different environments, including NHS and mental health trusts.

Upon completion of this course, learners will:

  • Understand the risks involved in wrong dose incidents
  • Know common errors
  • Know administering protocols
  • Know about the treatment for hypoglycaemia
  • Understand about self-management of diabetes

The course has been created with a number of subject matter experts, who understand the full requirements of the mandatory training intimately.

Lesson Plan

  • Welcome and learning objectives
  • Common errors
  • Official guidance
  • Correct administration
  • Hypoglycaemia

Summary and conclusion Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Duration

The course will take approximately 1 hour to complete. The length of time taken depends entirely on how quickly you can study and absorb the material.

You can proceed as quickly or slowly as you like.

Target Audience

All professionals who work in environments where they need to care for individuals with diabetes.

Entry Requirements

There are no specific requirements for this course. 

You will learn

  • Understand the risks involved in wrong dose incidents
  • Know common errors
  • Know administering protocols
  • Know about the treatment for hypoglycaemia
  • Understand about self-management of diabetes

Who is it for?

Roles including:

  • All professionals who work in environments where they need to care for individuals with diabetes.
 

Course description

The course aims to prevent these incidents from occurring by providing learners with knowledge and advice to reduce harms associated with insulin use in the healthcare setting and promote safe insulin use.

Overview

Between August 2003 and August 2009, the NPSA received 3,881 wrong dose incidents involving insulin and included one death and one incident of severe harm.

The course aims to prevent these incidents from occurring by providing learners with knowledge and advice to reduce harms associated with insulin use in the healthcare setting and promote safe insulin use.

It is aimed at professionals who care for individuals with diabetes and is relevant for those working in a number of different environments, including NHS and mental health trusts.

Upon completion of this course, learners will:

  • Understand the risks involved in wrong dose incidents
  • Know common errors
  • Know where responsibility lies when prescribing
  • Understand safer prescribing measures
  • Know prescribing protocols
  • Understand procedures when discharging patients
  • Know about Insulin Passports

The course has been created with a number of subject matter experts, who understand the full requirements of the mandatory training intimately.

Lesson Plan

  • Welcome and learning objectives
  • Common errors
  • How to safely prescribe
  • Prescription protocols
  • Take-home prescriptions
  • Summary and conclusion

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

All professionals who work in environments where they need to care for individuals with diabetes.

Entry Requirements

There are no specific requirements for this course.

You will learn

  • Understand the risks involved in wrong dose incidents
  • Know common errors
  • Know where responsibility lies when prescribing
  • Understand safer prescribing measures
  • Know prescribing protocols
  • Understand procedures when discharging patients
  • Know about Insulin Passports

Who is it for?

Roles including:

  • All professionals who work in environments where they need to care for individuals with diabetes.

Course description

Please note that some of the guidance included in the module may not be permitted under the current restrictions.

This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment.

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.

This course is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment. It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

There are challenges throughout the course to test your knowledge on what you have learnt so far.

This course provides valuable information about what to do if you come across someone in need of CPR, whether at work or in your day-to-day life.

Training outcomes

  • Be able to recognise cardiorespiratory arrest.
  • Know how to summon emergency help.
  • Be able to start cardiopulmonary resuscitation (CPR) using chest compressions.

Accreditation

This course is accredited by CPD. The certificate, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually takes between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone who wishes to expand on their knowledge of resuscitation. It is also ideal for support staff such as receptionists, administrators, caretakers, etc. Please note, undertaking this course does not qualify you as a first-aider, this is for information purposes only.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Be able to recognise cardiorespiratory arrest
  • Know how to summon emergency help
  • Be able to start cardiopulmonary resuscitation (CPR) using chest compressions
 

Who is it for?

Roles including:

  • Anyone working in a non-clinical role within in a healthcare setting
  • Doctor’s Receptionist
  • Hospital Administrator
  • Anyone looking to expand their knowledge of resuscitation
  • Caretakers
  • Hospital Porter
 

Course description

Please note that some of the guidance included in the module may not be permitted under the current restrictions.

This training is designed to give you an understanding of basic life support in a clinical setting.

Understanding basic life support is extremely important if you work in a clinical setting. This course provides valuable information to staff about national guidelines and practical information about CPR and resuscitation. Please note, taking this course does not qualify you to be an official first-aider. The course content is provided for information only and should not be treated as a substitute for the medical advice of your own doctor or health care professional.

Training outcomes

  • Understand national guidelines and local resuscitation policies and procedures.
  • Know how to recognise and respond to patients with clinical deterioration or cardiorespiratory arrest, escalating care in accordance with local policy.
  • Be able to initiate an appropriate emergency response, including:
  • nitiating and maintaining effective chest compressions
  • Providing basic airway management, i.e. ensure an open airway
  • Initiating and maintaining effective lung ventilations
  • Operating an automated external defibrillator
  • Understand your individual role and responsibilities in responding to an emergency event and working within the limits of your personal capabilities.
  • Know how to apply the local Do Not Attempt Cardiopulmonary Resuscitation policy.

Accreditation

This course is accredited by CPD. The certificate, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually take between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a healthcare role.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Understand national guidelines and local resuscitation policies and procedures
  • Know how to recognise and respond to patients with clinical deterioration or cardiorespiratory arrest, escalating care in accordance with local policy
  • Be able to initiate an appropriate emergency response, including; initiating and maintaining effective chest compressions
  • Providing basic airway management, i.e. ensure an open airway
  • Operating an automated external defibrillator

Who is it for?

Roles including:

  • Anyone working in a healthcare role
 

Package description

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment.

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.

This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment. It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

There are challenges throughout the course to test your knowledge on what you have learnt so far.

Training outcomes

Equality, Diversity and Human Rights

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’.
  • Understand how legislation promotes equality, diversity and human rights
  • Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with.
  • Know how to treat everyone with dignity, courtesy and respect and value people as individuals.
  • Understand how to promote inclusion in your workplace.
  • Know what to do if you have concerns about equality and diversity practices in your organisation.
  • Understand the purpose and benefits of monitoring equalities and health inequalities.

Health, Safety and Welfare

  • Have a better understanding of health and safety legislation.
  • Have an awareness of health, safety and security, occupational health and wellbeing provision.
  • Know about the risk assessment process in your workplace.
  • Know about the incident reporting process in your workplace.

Conflict Resolution

  • Understand what conflict is, how it arises and how the risk of conflict can be minimised.
  • Appreciate the role of communication in conflict and conflict management.
  • Be able to describe the procedural, environmental and legal context of violence in the workplace.
  • Know what to do if a violent incident occurs and understand what support is available.
  • Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Fire Safety

  • Understand the characteristics of fire.
  • Know the fire hazards in your workplace.
  • Be aware of the importance of fire risk assessments.
  • Practise and promote fire prevention and fire safety.
  • Know how to act in the event of a fire.
  • Be familiar with fire evacuation procedures.

Infection Prevention and Control (Clinical)

  • Know how you can contribute to infection prevention and control in your workplace.
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
  • Be aware of specific types of healthcare-associated infections, such as MRSA and Clostridium difficile, their symptoms and how they are managed.
  • Understand your responsibility to prevent passing on infections in the workplace.

Moving and Handling (Clinical)

  • Recognise the importance of good back care and identify risk factors that may cause injury.
  • Understand your organisations and your own responsibilities for promoting best moving and handling practices.
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
  • Know where to access additional resources including legislation, local/national policies and guidelines
  • Know how to provide patients with the best quality care, using safe and dignified moving and handling strategies.
  • Understand how communication and risk assessments ensure the safe handling of patients.

Safeguarding Adults

  • Understand the nature of harm to adults at risk and recognise a range of abuse factors, including the risk factors for radicalisation.
  • Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making.
  • Know what to do if abuse is suspected, how to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services.
  • Be aware of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding.
  • Understand the purpose of investigations and the roles and responsibilities of the agencies involved, including gathering initial information, the thresholds for investigating and maintaining records and sharing information.
  • Know the actions to take if you experience barriers in alerting or referring to relevant agencies, including how to raise concerns within local whistleblowing policy procedures.

Safeguarding Children

  • Basic Know about child protection issues, including definitions, indicators, legislation, guidance and processes.
  • Understand the importance of children’s rights as reflected in legislation and key statutory and non-statutory guidance.
  • Understand what is meant by child development in the context of safeguarding.
  • Understand the scale of abuse and the types and potential signs of child maltreatment within the context of normal child development.
  • Know how abuse and neglect can impact on children’s development and how to recognise this.
  • Have a greater awareness of the potential risk factors which may increase the likelihood of abuse in children’s lives.
  • Have a greater understanding of the additional vulnerabilities of looked-after children as a result of their experiences of abuse in childhood, and know best how to support them and meet their needs (or to achieve stability and recover from abuse).

Basic Life Support (Clinical)

  • Understand national guidelines and local resuscitation policies and procedures.
  • Know how to recognise and respond to patients with clinical deterioration or cardiorespiratory arrest, escalating care in accordance with local policy.
  • Be able to initiate an appropriate emergency response, including:
  • Initiating and maintaining effective chest compressions
  • Providing basic airway management, i.e. ensure an open airway
  • Initiating and maintaining effective lung ventilations
  • Operating an automated external defibrillator
  • Understand your individual role and responsibilities in responding to an emergency event and working within the limits of your personal capabilities.
  • Know how to apply the local Do Not Attempt Cardiopulmonary Resuscitation policy.

Information Governance

  • Understand the principles of information governance and how they apply in everyday working environments.
  • Understand the importance of data security in health and care organisations.
  • Be familiar with the fundamentals of data protection, confidentiality and the Caldicott Principles, in line with the GDPR.
  • Know how you can apply and maintain information security guidelines within the context of your role, avoiding threats – including cyber threats – to data security and identifying near misses and incidents.
  • Be able to maintain good records in line with information governance principles, and apply best practice in your workplace.
  • Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000.

Accreditation

All of the courses are accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

Each course usually takes between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This training package is aimed at anyone working in a healthcare role such as care assistants, nurses, doctors, dentists, health visitors, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’
  • Understand how legislation promotes equality, diversity and human rights
  • Have a better understanding of health and safety legislation
  • Have an awareness of health, safety and security, occupational health and wellbeing provision
  • Understand what conflict is, how it arises and how the risk of conflict can be minimised
  • Appreciate the role of communication in conflict and conflict management
  • Understand the characteristics of fire
  • Know the fire hazards in your workplace
  • Know how you can contribute to infection prevention and control in your workplace
  • Be aware of specific types of healthcare-associated infections, such as MRSA and Clostridium difficile, their symptoms and how they are managed, and much more…

Who is it for?

Roles including:

  • Anyone working in a healthcare role
  • Care assistants
  • Nurse
  • Doctors
  • Dentists
  • Health visitors
 

Course description

By completing this course which is aimed at anyone working in a healthcare role who coming into contact with healthcare users and members of the public you will recgonise makes good customer service and understand how complaint procedures work.

This module will provide an awareness of the importance of good customer care and enable you to provide excellent customer service to healthcare users.

Training outcomes

  • Recognise what makes good customer care in health and social care services.
  • Understand why health and social care organisations need a customer care programme.
  • Know the key customer care skills and how to use them effectively.
  • Be familiar with how the national and local complaints procedures work.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually takes 1 hour to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a healthcare role whose work brings them into contact with various healthcare users and members of the public.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Recognise what makes good customer care in health and social care services
  • Understand why health and social care organisations need a customer care programme
  • Know the key customer care skills and how to use them effectively
  • Be familiar with how the national and local complaints procedures work
 

Who is it for?

Roles including:

  • Anyone working in a healthcare role whose work brings them into contact with various healthcare users and members of the public
  • Receptionists
 

Course description

This course will prepare you for dealing with conflict in the workplace as well as develop your communication skills and gain confidence in handling workplace conflict.

This course will enable healthcare professionals to develop their communication skills and gain confidence in handling workplace conflict.

Training outcomes

  • Understand what conflict is, how it arises and how the risk of conflict can be minimised.
  • Appreciate the role of communication in conflict and conflict management.
  • Be able to describe the procedural, environmental and legal context of violence in the workplace.
  • Know what to do if a violent incident occurs and understand what support is available.
  • Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Accreditation

This course is accredited by CPD. The certificate, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a healthcare role whose work brings them into contact with members of the public, thereby increasing the chances of encountering conflict in the workplace.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Understand what conflict is
  • How it arises and how the risk of conflict can be minimised
  • Appreciate the role of communication in conflict and conflict management
  • Be able to describe the procedural, environmental and legal context of violence in the workplace
  • Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe
 

Who is it for?

Roles including:

  • Anyone working in a healthcare role whose work brings them into contact with members of the public
  • Doctors
  • Nurses
  • Receptionists
  • Porters
  • Surgeons
 

Course description

This training is designed to give you an understanding of dignity of patients in a care setting and is suitable for anyone working in a healthcare role.

Understanding dignity in care is extremely important if you work in a care setting. This course provides valuable information to staff about national guidelines and practical information about care, safeguarding, and poor practice.

Training outcomes

  • Understand the impact on patients when they are not treated with dignity
  • Recognise the legal framework that exists in relation to dignity in care provision
  • Be aware of the key areas of poor practice in healthcare settings
  • Understand the principles that underpin dignity in care
  • Know what constitutes best practice when providing services with dignity and respect
  • Recognise the importance of active participation and self-care in supporting patients’ dignity
  • Be able to support individuals in making choices, asking questions, and raising concerns about their care.

Accreditation

This course is accredited by CPD. The certificate, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually take between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a healthcare role.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Understand the impact on patients when they are not treated with dignity
  • Recognise the legal framework that exists in relation to dignity in care provision
  • Be aware of the key areas of poor practice in healthcare settings
  • Understand the principles that underpin dignity in care
  • Know what constitutes best practice when providing services with dignity and respect

Who is it for?

Roles including:

  • Anyone working in a healthcare role
  • Doctors
  • Nurses
  • Surgeons
  • Hospice Staff
  • Carers
 
 

Course description

Aimed at anyone who works in a healthcare role this course will equip learners with an awareness of health and safety relating to display screen equipment and workstations.

This module will provide learners with the knowledge and skills required to carry out a thorough assessment of their workstation, identifying potential risks and implementing corrective action where necessary.

Training outcomes

  • The importance of good posture and changing position.
  • How to adjust and arrange furniture to help avoid risks.
  • The relevant legislation.
  • The risks from Display Screen Equipment (DSE) work.
  • The role of the DSE assessor.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually takes 1 hour to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a healthcare role whose workstation involves the use of various display screen equipment.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • The importance of good posture and changing position
  • How to adjust and arrange furniture to help avoid risks
  • The relevant legislation
  • The risks from Display Screen Equipment (DSE) work
  • The role of the DSE assessor
 

Who is it for?

Roles including:

  • Anyone working in a healthcare role whose workstation involves the use of various display screen equipment

Course description

This course is designed to give you useful information on the Equality Act 2010. It provides information on your responsibilities under the law and what actions to take if you are faced with a situation which breaches the law.

Under the Equality Act (2010) companies are legally required not to discriminate against employees or potential employees due to issues such as race, gender, age or disability.

Health and care services also have a duty to monitor equalities and any health enquiries. This course is designed to meet your legal requirement, and inform employees of their duties and what they should do if they witness inequality in their workplace.

Training outcomes

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’.
  • Understand how legislation promotes equality, diversity and human rights.
  • Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with.
  • Know how to treat everyone with dignity, courtesy and respect and value people as individuals.
  • Understand how to promote inclusion in your workplace.
  • Know what to do if you have concerns about equality and diversity practices in your organisation.
  • Understand the purpose and benefits of monitoring equalities and health inequalities.

Accreditation

The course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually take between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a role in healthcare such as care workers, nurses, doctors, dentists, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’
  • Understand how legislation promotes equality, diversity and human rights
  • Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with
  • Know how to treat everyone with dignity, courtesy and respect and value people as individuals
 

Who is it for?

Roles including:

  • Anyone working in a role in healthcare
  • Care workers
  • Nurses
  • Doctors
  • Dentists
 

Course description

Infection prevention and control is extremely important in a clinical/care setting. It is vital that staff are trained in good working practices from the beginning and this course is ideal as induction training.

Overview

This course is designed to provide information about how to prevent infection spreading and the consequences of not getting it right first time.

This course is essential for anyone working in a clinical setting who regularly come into contact with people, and therefore risks spreading infection. This courses aims to teach staff practical solutions designed to prevent harm caused by infection to both patients and health workers. It is suitable for staff working in primary, secondary and community care settings.

Training outcomes

  • Know how you can contribute to infection prevention and control in your workplace.
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
  • Be aware of specific types of healthcare-associated infections, such as MRSA and Clostridium difficile, their symptoms and how they are managed.
  • Understand your responsibility to prevent passing on infections in the workplace.

Accreditation

The course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually takes between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a role in which they will come into contact with people requiring healthcare such as: care assistants, nurses, doctors, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Know how you can contribute to infection prevention and control in your workplace
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management
  • Be aware of specific types of healthcare-associated infections, such as MRSA and Clostridium difficile, their symptoms and how they are managed

Who is it for?

Roles including:

  • Anyone working in a role in which they will come into contact with people requiring healthcare
  • Care assistants
  • Nurses
  • Doctors
 
 

Course description

This course is suitable for anyone working in a role where infection prevention and control is important. It provides information about how to keep yourself, and those around you, as safe as possible from the spread of infection.

Overview

Infection poses a threat to everyone and can lead to severe illness, a worsening of underlying conditions or even fatalities. It is therefore important to understand the routes by which an infection can get into the body and the ways in which your own health or hygiene might pose a risk to yourself and others.

This course provides valuable information on how you can contribute to preventing infections.

Training outcomes

  • Know how you can contribute to infection prevention and control in your workplace.
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
  • Understand your responsibility to prevent passing on infections in the workplace.

Accreditation

The course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a role in which infection prevention and control is important, but where you may not be in direct contact with bodily fluids such as a doctor’s receptionist, hospital administrator or hospital porter, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Know how you can contribute to infection prevention and control in your workplace
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management
  • Understand your responsibility to prevent passing on infections in the workplace
 

Who is it for?

Roles including:

  • Anyone working in a role in which infection prevention and control is important, but where you may not be in direct contact with bodily fluids
  • Doctor’s receptionist
  • Hospital administrator
  • Hospital porter
 

Course description

Information governance is extremely important, and staff working in a healthcare setting have access to private and sensitive information, and they will need to understand how to keep it safe and secure.

Staff working in a healthcare environment need to ensure that they understand information governance and how it relates to their role.

This course is designed to provide effective learning for staff to ensure they understand the rules of GDPR and the Caldicott Principles. It also offers practical advice on how to ensure patient records are kept safe and secure. This includes paper records and information held on a computer system.

There are challenges throughout the course to test your knowledge on what you have learnt so far.

Training outcomes

  • Understand the principles of information governance and how they apply in everyday working environments.
  • Understand the importance of data security in health and care organisations.
  • Be familiar with the fundamentals of data protection, confidentiality and the Caldicott Principles, in line with the GDPR.
  • Know how you can apply and maintain information security guidelines within the context of your role, avoiding threats – including cyber threats – to data security and identifying near misses and incidents.
  • Be able to maintain good records in line with information governance principles, and apply best practice in your workplace.
  • Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000.

Accreditation

The course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually take between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a healthcare role such as care assistants, nurses, doctors, hospital administrators and receptionists, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Understand the principles of information governance and how they apply in everyday working environments
  • Understand the importance of data security in health and care organisations
  • Be familiar with the fundamentals of data protection, confidentiality
  • and the Caldicott Principles, in line with the GDPR
  • Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000
 

Who is it for?

Roles including:

  • Anyone working in a healthcare role
  • Care Assistants
  • Nurses
  • Doctors
  • Hospital Administrators
  • Receptionists
 

Course description

This course aims to provide knowledge and information about ways to keep safe if you are by yourself, travel between sites or are in a patient’s home. It provides the learner with information about how to stay safe whilst traveling and what to do if you encounter conflict.

Overview

The Health and safety Executive describes lone working as ‘those who work by themselves without close or direct supervision’. For many people in the healthcare sector, working alone or in the community is part of their job.

This course aims to provide knowledge and information about ways to keep safe if you are by yourself, travel between sites or are in a patient’s home. It provides the learner with information about how to stay safe whilst traveling and what to do if you encounter conflict.

Employers have a duty to ensure the safety of their staff, and this course offers information on how this can be done.

Training outcomes

  • Know what lone working is and why it is an important area of concern.
  • Understand what responsibilities your employer has to you and also what responsibilities you have.
  • Know how to do a basic assessment to see what potential risks may arise from lone working.
  • Know how to act and what precautions to take in order to reduce the risks of lone working.
  • Understand some of the key questions you can ask yourself in order to assess your own situation each time you work alone.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

This course usually takes between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a role that involves spending long periods by themselves or by themselves in the community.

Entry requirements

There are no entry requirements for this course.

Test and certificate

The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Know what lone working is and why it is an important area of concern
  • Understand what responsibilities your employer has to you and also what responsibilities you have
  • Know how to do a basic assessment to see what potential risks may arise from lone working

Who is it for?

Roles including:

  • Staff working in a healthcare environment
 

Course description

All staff that administer medication should be fully trained on how to do this, and how to record what has been taken.

Overview

If you work in a healthcare environment, and have the responsibility of administering medication, it is extremely important you are fully aware of your duties.

This course aims to provide the learner with the knowledge of how to administer medication safely, record what has been provided, which types of medication they are permitted to give and an overview of the types of drugs on the market.

Throughout the course, the learner will undertake challenges to assess their learning so far.

Training outcomes

  • Be aware of relevant legislation and how it feeds into local policy.
  • Be able to define roles and responsibilities as they apply to the management of medication.
  • Be able to describe suitable recording and reporting techniques relevant to medication administration.
  • Be able to recognise the different types of medication
  • Be able to describe relevant techniques for administering medication.
  • Be able to list considerations when receiving, storing and disposing of medication.
  • Be able to identify the rights of an individual as they relate to medication.
  • Know the steps you should take within your role when medication issues arise and where you can go for help.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

Both courses usually take between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a role that administers medication to others such as care assistants, pharmacists, nurses, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Be aware of relevant legislation and how it feeds into local policy
  • Be able to define roles and responsibilities as they apply to the management of medication
  • Be able to describe suitable recording and reporting techniques relevant to medication administration
 

Who is it for?

Roles including:

  • This course bundle is aimed at anyone working in a role that administers medication to others
  • Care assistants
  • Pharmacists
  • Nurses
 

Legislation

The Medicines Act 1968 The Misuse of Drugs Act 1971 The Human Rights Act 1998 The Equality Act 2010 GDPR 2018 The Mental Capacity Act 2005 Skills for Care Code of Conduct The Health and Social Care Act 2012 The Health and Safety at Work etc. Act 1974 Control of Substances Hazardous to Health (COSHH) Regulations 2002 Hazardous Waste Regulations 2005 The Human Medicines Regulations 2012 The Misuse of Drugs (Safe Custody) Regulations 1972

Course description

This course provides information on the Mental Capacity Act and the Deprivation of Liberty Safeguards. It ensures that all staff who work in a healthcare setting understand how to ensure that people in their care are treated with dignity. It also includes information on ‘best interests’ decisions taken on behalf of vulnerable parties, authorisation process for the deprivation of liberty and the documentation of assessment decisions.

What does this course cover?

The training material on the course covers the following training out comes:

  • Know the five statutory principles of the Mental Capacity Act and understand why they are needed.
  • Understand how to assess if someone has capacity to make a particular decision.
  • Know how to make a ‘best interests’ decision for someone
  • Know how to document assessments and decisions made on behalf of service users who lack capacity.
  • Understand what is meant by deprivation of liberty.
  • Be able to describe the key elements of the Deprivation of Liberty Safeguards.
  • Know the process for authorising deprivation of liberty.
  • Be aware of the process for challenging decisions.

Statutory & Mandatory Training: Mental Capacity Act & Deprivation of Liberty Safeguards Certificate

Both courses are accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Know the five statutory principles of the Mental Capacity Act and understand why they are needed
  • Understand how to assess if someone has capacity to make a particular decision
  • Know how to make a ‘best interests’ decision for someone
  • Know how to document assessments and decisions made on behalf of service users who lack capacity

Who is it for?

Roles including:

  • Anyone working in a healthcare role such as care assistants, social care workers, and nurses
 

If you work in a healthcare or care environment, it is vital to understand the particular problems posed by people with mental health difficulties, dementia, or learning disabilities.

If you work in a healthcare or care environment, it is vital to understand the particular problems posed by people with mental health difficulties, dementia, or learning disabilities.

This course aims to provide the learner with the knowledge of deal with such patients with consideration and dignity.

Throughout the course, the learner will undertake challenges to assess their learning so far.

Training outcomes

  • Be able to explain the meaning of the terms mental health, dementia, and learning disability
  • Understand the needs and experiences of people with mental health conditions, dementia, or learning disabilities
  • Be able to explain how positive attitudes will improve the care and support affected people receive
  • Be able to describe the social model of disability and how it underpins positive attitudes
  • Understand what adjustments might need to be made to the way care is provided
  • Be able to explain why early detection of mental health needs, dementia or learning disability is important
  • Understand legal frameworks, policy and guidelines relating to mental health conditions, dementia, and learning disabilities

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a role that cares for people with mental health difficulties, suffers from dementia or learning disabilities.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 10 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Be able to explain the meaning of the terms mental health, dementia, and learning disability
  • Understand the needs and experiences of people with mental health conditions, dementia, or learning disabilities
  • Be able to explain how positive attitudes will improve the care and support affected people receive
  • Be able to describe the social model of disability and how it underpins positive attitudes

Who is it for?

Roles including:

  • Anyone working in a role that cares for people with mental health difficulties, suffers from dementia or learning disabilities
  • Doctors
  • Nurses
  • Carers
  • Hospice Staff
 

Course description

Health and social care staff carry out a wide variety of moving and handling activities as part of their role. It is important to learn how to do this safely.

Overview

This course offers information to ensure all staff who undertake moving and handling duties are aware of how to do this safely in order to avoid injuries to yourself or others.

The course provides the learner with information on how to correctly perform a lift, as well as information regarding lifting another person and risk assessments.

Throughout the course, you will be given challenges to test what you have learnt so far.

Training outcomes

  • Recognise the importance of good back care and identify risk factors that may cause injury.
  • Understand your organisation’s and your own responsibilities for promoting best moving and handling practices.
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
  • Know where to access additional resources including legislation, local/national policies and guidelines
  • Know how to provide patients with the best quality care, using safe and dignified moving and handling strategies.
  • Understand how communication and risk assessments ensure the safe handling of patients.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a healthcare role. 

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Recognise the importance of good back care and identify risk factors that may cause injury
  • Understand your organisation’s and your own responsibilities for promoting best moving and handling practices
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies
 

Who is it for?

Roles including:

  • Staff working in a healthcare environment

Course description

Moving and handling is a common activity for staff working in a healthcare environment and knowing how to do this safely reduces the risk of injury.

Overview

This course offers information to ensure all staff who undertake moving and handling duties are aware of how to do this safely in order to avoid injuries to yourself or others.

The course provides the learner with information on how to correctly perform a lift, as well as information regarding lifting another person and risk assessments.

Throughout the course, you will be given challenges to test what you have learnt so far.

Training outcomes

  • Recognise the importance of good back care and identify risk factors that may cause injury.
  • Understand your organisation’s and your own responsibilities for promoting best moving and handling practices.
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
  • Know where to access additional resources including legislation, local/national policies and guidelines
  • Know how to provide patients with the best quality care, using safe and dignified moving and handling strategies.
  • Understand how communication and risk assessments ensure the safe handling of patients.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course bundle is aimed at anyone working in a healthcare role. 

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Recognise the importance of good back care and identify risk factors that may cause injury
  • Understand your organisation’s and your own responsibilities for promoting best moving and handling practices
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies
 

Who is it for?

Roles including:

  • Staff working in a healthcare environment

Legislation

Health and Safety at Work etc. Act 1974 The Management of Health and Safety Work Regulations Manual Handling Operations Regulations 1992 (Amended 2002) The Provision and Use of Work Equipment Regulations (PUWER) 1992 The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) Reporting of Injuries, Diseases and Dangerous Occurrences Regulations Updated 2013 (RIDDOR)

Course description

Risk Assessments are a vital health and safety step to safeguard the health and wellbeing of staff in the workplace, this course provides guidance for managers, supervisors and workers in a workplace environment.

Overview

Risk assessments are vital to safeguarding the health and wellbeing of staff in the workplace.

Over 600,000 workplace injuries were reported in 2016/17; without risk assessments, that figure could be much higher, costing businesses in lost productivity and putting more workers at risk.

Training outcomes

  • Define what is meant by hazard and risk.
  • Describe how to use a health and safety risk assessment.
  • Explain how and when to report health and safety risks that have been identified.
  • Describe how risk assessments can help in dilemmas between an individual’s rights and health and safety concerns.

Accreditation

This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes between 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at people in a workplace environment.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Define what is meant by hazard and risk
  • Describe how to use a health and safety risk assessment
  • Explain how and when to report health and safety risks that have been identified
 

Who is it for?

Roles including:

  • Staff working in a healthcare environment

Legislation

The Management of Health and Safety at Work Regulations (1999)

Course description

Aimed at anyone who comes into contact with vulnerable adults this course allows you to understand the range of abuse and risk factors. These training materials teach an essential understanding of the nature of harm that can face vulnerable adults, the reaction to suspected abuse and the procedures involved with potential investigations into abuse incidents. It also details what actions should be taken to safeguard adults from radicalisation and abuse in the many forms that these issues cam take. By completing this course you will know what to do if abuse is suspected and how to treat those who are facing abuse issues in their lives.

What does this course cover?

The training outcomes for this course are as follows:

  • Understand the nature of harm to adults at risk and recognise a range of abuse factors, including the risk factors for radicalisation.
  • Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making.
  • Know what to do if abuse is suspected, how to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services.
  • Be aware of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding.
  • Understand the purpose of investigations and the roles and responsibilities of the agencies involved, including gathering initial information, the thresholds for investigating and maintaining records and sharing information.
  • Know the actions to take if you experience barriers in alerting or referring to relevant agencies, including how to raise concerns within local whistleblowing policy procedures.

Statutory & Mandatory Training: Safeguarding Adults Certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

  • Understand the nature of harm to adults at risk and recognise a range of abuse factors including the risk factors for radicalisation
  • Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making
  • Know what to do if abuse is suspected
  • How to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services
 

Who is it for?

Roles including:

  • Anyone who works with vulnerable adults
  • Care workers
  • Befrienders
  • Social workers
 

Package description

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely. This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment. It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved. There are challenges throughout the course to test your knowledge on what you have learnt so far.

Our Statutory and Mandatory: Non-Clinical Training Package gives you a saving of 66% when compared to purchasing the 10 included courses separately.

Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.

The training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment.

It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

The package is a cost effective way to ensure staff complete essential workplace training for the healthcare sector.

About the Package

The training package includes 10 other essential statutory and mandatory courses – to help with your staff training needs.

 

What does this course cover?

This package for non-clinical healthcare roles brings together 10 individual courses, covering a number of topics relevant to the day-to-day operations within a healthcare organisation that will keep all staff members safe.

Equality, Diversity and Human Rights

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’.
  • Understand how legislation promotes equality, diversity and human rights.
  • Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with.
  • Know how to treat everyone with dignity, courtesy and respect and value people as individuals.
  • Understand how to promote inclusion in your workplace.
  • Know what to do if you have concerns about equality and diversity practices in your organisation.
  • Understand the purpose and benefits of monitoring equalities and health inequalities.

Health, Safety and Welfare

  • Have a better understanding of health and safety legislation.
  • Have an awareness of health, safety and security, occupational health and wellbeing provision.
  • Know about the risk assessment process in your workplace.
  • Know about the incident reporting process in your workplace.

Conflict Resolution

  • Understand what conflict is, how it arises and how the risk of conflict can be minimised.
  • Appreciate the role of communication in conflict and conflict management.
  • Be able to describe the procedural, environmental and legal context of violence in the workplace.
  • Know what to do if a violent incident occurs and understand what support is available.
  • Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Fire Safety

  • Understand the characteristics of fire.
  • Know the fire hazards in your workplace.
  • Be aware of the importance of fire risk assessments.
  • Practise and promote fire prevention and fire safety.
  • Know how to act in the event of a fire.
  • Be familiar with fire evacuation procedures.

Infection Prevention and Control (Non Clinical)

  • Know how you can contribute to infection prevention and control in your workplace.
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
  • Understand your responsibility to prevent passing on infections in the workplace.

Moving and Handling (Non Clinical)

  • Recognise the importance of good back care and identify risk factors that may cause injury.
  • Understand both personal and organisational responsibilities for promoting best moving and handing practices.
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
  • Know where to access resources including legislation, local/national policies and guidelines.

Safeguarding Adults

  • Understand the nature of harm to adults at risk and recognise a range of abuse factors, including the risk factors for radicalisation.
  • Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making.
  • Know what to do if abuse is suspected, how to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services.
  • Be aware of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding.
  • Understand the purpose of investigations and the roles and responsibilities of the agencies involved, including gathering initial information, the thresholds for investigating and maintaining records and sharing information.
  • Know the actions to take if you experience barriers in alerting or referring to relevant agencies, including how to raise concerns within local whistleblowing policy procedures.

Safeguarding Children

  • Know about child protection issues, including definitions, indicators, legislation, guidance and processes.
  • Understand the importance of children’s rights as reflected in legislation and key statutory and non-statutory guidance.
  • Understand what is meant by child development in the context of safeguarding.
  • Understand the scale of abuse and the types and potential signs of child maltreatment within the context of normal child development.
  • Know how abuse and neglect can impact on children’s development and how to recognise this.
  • Have a greater awareness of the potential risk factors which may increase the likelihood of abuse in children’s lives.
  • Have a greater understanding of the additional vulnerabilities of looked-after children as a result of their experiences of abuse in childhood, and know best how to support them and meet their needs (or to achieve stability and recover from abuse).

Basic Life Support (Non Clinical)

  • Be able to recognise cardiorespiratory arrest.
  • Know how to summon emergency help.
  • Be able to start cardiopulmonary resuscitation (CPR) using chest compressions.

Information Governance

  • Understand the principles of information governance and how they apply in everyday working environments.
  • Understand the importance of data security in health and care organisations.
  • Be familiar with the fundamentals of data protection, confidentiality and the Caldicott Principles, in line with the GDPR.
  • Know how you can apply and maintain information security guidelines within the context of your role, avoiding threats – including cyber threats – to data security and identifying near misses and incidents.
  • Be able to maintain good records in line with information governance principles, and apply best practice in your workplace.
  • Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000.

Who should take this course and why?

This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment, and is aimed at anyone working in a non-clinical role within in a healthcare setting, such as a doctor’s receptionist, hospital administrator, hospital porter, etc.

It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

Statutory and Mandatory Training: Non-Clinical Package Certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records. The content of this training has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

You will learn

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’
  • Understand how legislation promotes equality, diversity and human rights
  • Have a better understanding of health and safety legislation
  • Have an awareness of health, safety and security, occupational health and wellbeing provision
 

Who is it for?

Roles including:

  • Staff working in a healthcare or
  • social care environment in a non-clinical role
  • Doctor’s
  • Receptionists
  • Administrators
  • Porters
 

Course description

This course is aimed at those healthcare workers providing support to individuals who are suffering from, or affected by, stroke. It will help the learner to understand what stroke is, the wide-ranging effects it can have on individuals and the varying types of support available.

This course is aimed at those healthcare workers providing support to individuals who are suffering from, or affected by, stroke. It will help the learner to understand what stroke is, the wide-ranging effects it can have on individuals and the varying types of support available.

The course begins with a review of stroke related statistics and some important facts about stroke. The course then goes onto describe what happens when a stroke occurs and the three main types in detail.

What are the risk factors for stroke, which can be divided into two groups – modifiable and non-modifiable? Learn the acronym FAST for identifying stroke signs and symptoms.

Learn what you can do to help whilst waiting for the emergency services. Learn how healthcare professionals should work with individuals who have suffered stroke.

The course describes what treatments are recommended for the different types of stroke and more about the effects of stroke on the brain. Finally the course explores rehabilitation and professional support for individuals suffering from stroke.

Learning Objectives

On completion of this course, learners will have a good understanding of and be able to:

  • Define stroke
  • Identify risk factors for stroke
  • Explain how to reduce risk factors for stroke
  • Identify signs and symptoms of stroke
  • Describe how to respond to stroke
  • Explain how stroke is treated and managed
  • Described the impact of stroke on individuals

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

It is anticipated this course will take approximately one hour to complete, depending on learning speed.

Target Audience

The target audience are healthcare professionals, including adult care workers.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Define stroke, Identify risk factors for stroke
  • Explain how to reduce risk factors for stroke
 

Who is it for?

Roles including:

  • Healthcare workers

Course description

This course is aimed at those healthcare workers supporting individuals who are accessing services and facilities. The module describes which types of diagnosed conditions would require individuals to access healthcare services and facilities in order to live independently.

This course is aimed at those healthcare workers supporting individuals who are accessing services and facilities. The module describes which types of diagnosed conditions would require individuals to access healthcare services and facilities in order to live independently.

What are these services and facilities and who provides them? Legislation can affect the provision of services and facilities and the module reviews Wellbeing and the Care Act 2014.

The module reviews an individual’s case study, identifying how access to services and facilities has helped him in his daily life and has a positive impact on his wellbeing.

What are the many barriers for individuals accessing services and facilities? These barriers, such as physical, financial, geographical, communication, availability, attitudinal, are described in detail in the course.

Finally, the course describes ways to access different services and facilities and how to better support individuals to do so.

Learning Objectives

On completion of this course, learners will have a good understanding of and be able to:

  • Identify the services and facilities individuals may access
  • Explain how to support individuals to access and use services and facilities
  • Describe how to support individuals to review their use of, and access to, services and facilities

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

It is anticipated this course will take approximately 30 minutes to complete, depending on learning speed.

Target Audience

The target audience are healthcare professionals.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Identify the services and facilities individuals may access
  • Explain how to support individuals to access and use services and facilities
  • Describe how to support individuals to review their use of, and access to, services and facilities
 

Who is it for?

Roles including:

  • Healthcare workers

Course description

This programme has been developed for any healthcare practictioners working in the NHS and Non NHS setting to learn about catheterisation in the context of their own practice.

Course Description

Urinary catheterisation is an intervention performed by health care workers to enable emptying of the bladder, or instillation of a solution / medication, by insertion of a catheter. Many clinical situations are appropriate for the placement of catheters, but too frequently they are used without proper indication or continued longer than needed.

Having completed this e-learning course, learners will understand what the Management of Urinary Catheterisation for Adults involves and they should also be able to apply the principles learnt in this course into practice.

This course has been developed in partnership with experts from Bradford and Airedale Teaching PCT. This module supports the Skills for Health suite of competencies for continence – catheterisation.

Lesson Plan

  • Learning Objectives
  • The risk of urinary catheterisation
  • Indications for catheterisation
  • Assessment of the individual
  • Legal issues, consent and documentation
  • Infection prevention and control
  • Catheter related equipment
  • Catheter care
  • Lubrication
  • Procedures
  • Trouble shooting and summary

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 2 – 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This module is targeted primarily at healthcare workers in NHS organisations, though the information is applicable to anyone working in the healthcare sector with responsibilities for catheterisation.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • The risks of urinary catheterisation
  • Indications for catheterisation
  • Assessment of the Individual

Who is it for?

Roles including:

  • Healthcare Workers
  • NHS staff
  • Those responsible for catheterisation

Legislation

Mental Health Act 2007

Mental Capacity Act 2005

 
 

Course description

The course gives practitioners an understanding of the causes and contributory factors of skin pressure damage, and how they can work to avoid this happening.

Overview

This Tissue Viability course examines the causes and contributory factors of skin pressure damage, as well as responsibilities and regulatory requirements regarding patients in a practitioner’s care, who may be susceptible to pressure ulcers.

The course gives practitioners an understanding of the causes and contributory factors of skin pressure damage, and how they can work to avoid this happening.

Why take this course?

The content of this elearning course includes:

  • Definition of pressure ulcers
  • Structure of healthy skin: features and composition
  • Regulatory requirements relating to pressure ulcers
  • Patient assessment
  • Assessment issues regarding different skin types
  • Assessment methods (e.g. Waterlow Score Card)
  • Methods and aids for preventing and relieving pressure
  • Maintaining patient dignity
  • Nutrition, health and skin damage
  • Pressure ulcers and risk factors
  • Four stages of ulcer development
  • Nutrition and wound healing
  • Key policy and legislation regarding skin damage
  • Avoiding negligence

Training outcomes

After taking this course, learners will be able to understand:

  • The main regulatory requirements relating to pressure ulcers?
  • How pressure ulcers are defined
  • How to describe the basic structure of skin
  • What aids can be used to prevent and relieve pressure
  • What the common sites for the development of pressure ulcers are
  • Which individuals are at greater risk of developing pressure ulcers
  • The role nutrition and health play in preventing skin damage

Accreditation

This course is accredited by CPD and the certificate, awarded upon successful completion, can be used to log your hours against.

Course duration

Approximately one to two hours to complete. As an e-learning course you can complete this training in convenient stages. The system will record your progress throughout.

Target audience

This course is aimed at anyone working in a role that involves working directly with patients in a health and social care setting: particularly where patients are either disabled or largely sedentary. Some of these job roles include nurses, care workers, community support workers and public health workers. This list is not exhaustive, and other professionals will also benefit from the information contained within this course.

Entry requirements

There are no entry requirements for this course.

Test and certificate

The end of course test consists of 15 multiple-choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost. If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion.

You will learn

  • The main regulatory requirements relating to pressure ulcers
  • How pressure ulcers are defined
  • How to describe the basic structure of skin
  • What aids can be used to prevent and relieve pressure.
 

Who is it for?

Roles including:

  • Anyone working in a role that involves working directly with patients in a health and social care setting
  • Particularly where patients are either disabled or largely sedentary
  • Some of these job roles include nurses, care workers, community support workers and public health workers. This list is not exhaustive, and other professionals will also benefit from the information contained within this course.
 

Course description

This course begins with a look at skin, its characteristics and functions and some statistics. Pressure ulcers, bedsores and pressure sores are described in detail, including symptoms, risk factors, where they occur and how to treat them, including the changing of dressings and monitoring the progress and effectiveness of the treatment.

Overview

This course begins with a look at skin, its characteristics and functions and some statistics.

Pressure ulcers, bedsores and pressure sores are described in detail, including symptoms, risk factors, where they occur and how to treat them, including the changing of dressings and monitoring the progress and effectiveness of the treatment. Case studies are provided as examples of symptoms, factors and risks.

An analysis is provided of equipment and materials and how they work to prevent and cure pressure ulcers. Risk assessment tools are explored including the Braden Scale, which uses six sub-scales to determine the risk of developing a pressure ulcer and the Waterlow Scale which uses nine factors to determine risk.

Finally, the Norton Scale uses five factors to determine risk. The five step process (SSKIN) is described for prevention and treatment of pressure sores.

Learning Objectives

On completion of this course, learners will have a good understanding of and be able to:

  • Identify anatomy and physiology of the skin in relation to pressure area care
  • Define pressure injury and the risk factors involved
  • Identify materials, equipment and resources available to support pressure area care
  • Identify steps to take in the preparation of pressure area care

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.

Duration

It is anticipated this course will take approximately 30 minutes to complete, depending on learning speed.

Target Audience

The target audience are healthcare professionals, including adult care workers.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Identify anatomy and physiology of the skin
  • Define pressure injury
 

Who is it for?

Roles including:

  • Healthcare Professionals
  • Adult Care Workers
 
Our team of Learning & Development Consultants have worked with organisations across all sectors to successfully develop these frameworks. For more information on how we can support your organisation to build and implement a competency or behaviour framework then give us a call on 0330 0881857.

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